FAQs
Frequently Asked Questions (FAQs)
✨ Eyelash Extensions
What are eyelash extensions?
Eyelash extensions are semi-permanent fibers that are individually applied to your natural lashes to enhance length, volume, and fullness. They are completely customisable to suit your desired look.
How long do eyelash extensions last?
Extensions typically last 2–3 weeks before needing an infill, depending on your natural lash cycle and how well you care for them.
Do eyelash extensions damage natural lashes?
No — when applied correctly and cared for properly, eyelash extensions do not damage your natural lashes. We use professional techniques and high-quality products to keep your lashes healthy.
How should I prepare for my appointment?
Please arrive with clean lashes (no makeup, mascara, or oils). Avoid caffeine beforehand, as it can make it harder to relax during your treatment.
Can I wear makeup with eyelash extensions?
Yes, but we recommend avoiding oil-based products and waterproof mascara, as they can weaken the adhesive and shorten retention.
How do I care for my extensions?
Avoid water, steam, and sweating for the first 24 hours
Clean lashes regularly with a lash-safe cleanser
Avoid rubbing or pulling
Brush daily with a clean spoolie
Sleep on your back if possible
How long does the appointment take?
Full set: 1.5–3 hours
Infills: 45–90 minutes
Who should not get eyelash extensions?
If you have certain eye conditions, infections, or allergies, extensions may not be suitable. Please contact us before booking if you’re unsure.
🛍️ Online Store (Lash Products)
What products do you sell?
We offer a range of professional and aftercare products, including:
Lash shampoos
Adhesives
Lash trays
Tweezers
Accessories for both clients and lash artists
Are your products suitable for beginners?
Yes! We provide products suitable for beginners and professionals, with clear descriptions to help you choose what’s right for you.
Do you offer training or guides?
We may offer digital guides, tutorials, or training courses. Keep an eye on our website or social media for updates.
How long does shipping take?
Shipping times vary depending on your location:
UK: 2–5 working days
International: 5–10 working days
Do you offer returns or exchanges?
Yes, we accept returns on unused, unopened items within 14 days of delivery. Due to hygiene reasons, some products may be non-returnable.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email.
Are your products cruelty-free?
Yes — we are committed to cruelty-free products and ethical sourcing wherever possible.
💬 Bookings & Policies
How do I book an appointment?
Appointments can be booked through our website or by contacting us directly via social media or email.
What is your cancellation policy?
We require at least 24–48 hours’ notice for cancellations or rescheduling. Late cancellations may result in a fee or loss of deposit.
Do I need to pay a deposit?
Yes, a non-refundable deposit may be required to secure your booking.
What if I’m late to my appointment?
Please arrive on time. If you are late, your appointment may be shortened or rescheduled.
📩 Still have questions?
If you didn’t find your answer here, feel free to contact us — we’re always happy to help!